Refund Policy
Last updated: April 2026
This Refund Policy explains how payments, cancellations, and refund requests for BuildBundles are handled depending on the payment channel used. Purchases made on the website may be processed through Paddle, while in-app subscriptions inside the BuildBundles app may be processed through Google Play. Refund eligibility, handling, and final approval depend on the payment provider that processed the transaction, together with any mandatory rights granted under applicable local law.
General Principle
BuildBundles currently supports more than one payment channel. Payments made on the website are processed through Paddle as the payment provider and merchant of record for those transactions. In-app subscriptions purchased inside the BuildBundles Android app are processed through Google Play Billing. When a refund request is submitted, eligibility and the final decision are generally assessed under the rules, policies, and support processes of the payment provider that handled the purchase.
Paddle Purchases on the Website
For purchases made through the website, Paddle's Refund Policy, Paddle Buyer Terms, and applicable local consumer-law protections continue to apply. You may submit a refund request within 14 days from the transaction date. Submitting a request within this period does not guarantee automatic approval in every case, but it ensures the request is reviewed within Paddle's supported timeframe, subject to any stronger rights granted under applicable law.
How to Request a Refund
For Paddle transactions, use the receipt link or the manage subscription link included in your payment confirmation email, or submit the request directly through Paddle at paddle.net. For subscriptions purchased through Google Play inside the Android app, refund requests and billing support generally need to be handled through Google Play and are subject to Google's applicable purchase, subscription, and refund policies. We recommend using the same purchase details used at checkout or in the store transaction to help speed up the review.
Subscriptions and Cancellation
You may cancel your subscription to stop future renewals, but the method depends on the payment channel. For website subscriptions billed through Paddle, cancellation and renewal management are handled under Paddle's workflow and applicable policy. For subscriptions purchased through Google Play, cancellation and renewal management are generally handled through your Google Play account and subscription settings. In either case, cancellation usually takes effect at the end of the current billing period and does not by itself guarantee a refund for the current period unless a refund is approved under the applicable provider policy or required by law.
Technical Issues, Processing, and Verification
If you experience a material technical issue or cannot access the service as described, you may contact us first at support@buildbundles.com so we can try to resolve the problem. If the issue remains unresolved, you may continue with the refund or billing-support route that applies to your payment provider. For in-app Google Play purchases, subscription activation inside BuildBundles may also depend on confirmation, acknowledgment, or verification steps after the store purchase is completed. When a refund is approved, the amount is usually returned to the original payment method according to the provider's process and timing, which may vary between Paddle and Google Play.
Access After Refund or Store-Side Cancellation
If a refund is approved, or if a subscription is cancelled, expires, or is otherwise changed at the store or payment-provider level, access to the subscription or service related to that transaction may be removed, limited, or updated inside BuildBundles after the relevant payment status is recognized and verified. If you need help regarding a payment, a cancellation, or the status of a refund request, you may contact us at support@buildbundles.com in addition to using Paddle's or Google Play's official support channels, depending on where the purchase was made.